hizy's Responsible Gaming — Your safety is our priority
Entertainment should never become a burden. hizy always ensures that you play within your limits and enjoy the experience.
Why we value Responsible Gaming
Online gaming and betting are enjoyable when they remain a form of entertainment. But losing control can have a serious impact on your personal and family life. hizy believes that a truly good platform is not just about providing games — it is also about ensuring player protection.
That is why hizy has put several important safeguards in place: deposit limit settings, the option to take a temporary break, and tools like self-exclusion. This page is a complete introduction to all of those features.
Our platform is for individuals aged 21 and above only. Participation by underage users is strictly prohibited, and we enforce this rule without exception.
hizy's Safety Tools
Self-Exclusion
If you feel that gaming is getting out of control, you can contact our support team to have your account temporarily closed for a set period of time.
Set Deposit Limits
Set daily, weekly, or monthly deposit limits. This helps you stay within your budget and play in a controlled way. Contact support for help setting a limit.
Time-Out Feature
Taking breaks during extended gaming sessions is a good idea. Contact us to take a time-out ranging from 24 hours to a few weeks. You can resume playing after the break ends.
Review Your Gaming History
You can view your deposit, withdrawal, and betting history in your account at any time. This helps you understand your spending patterns and make informed decisions.
Minor Protection
hizy strictly follows a 21+ policy. Age is verified at registration. If you have children at home, keep parental controls enabled on your devices and keep your account secure.
24/7 Support Service
Our support team is always ready to help with any issue. Contact us via live chat or email — assistance is available in both Bengali and English.
Warning Signs of Gambling Addiction
Be alert if you notice the following signs, and seek help if needed:
- Spending more money than your budget allows and repeatedly trying to recover losses.
- Being unable to stop playing or losing control over how much time you spend gaming.
- Hiding your gaming activity from family or people close to you.
- Neglecting work, studies, or family responsibilities because of gaming.
- Feeling restless, angry, or depressed when you are unable to play.
- Taking on debt or spending excessively from savings in order to play.
Check in with yourself
Ask yourself these questions from time to time:
- Am I playing only for entertainment?
- Am I staying within my budget?
- Can I stop when I need to?
- Does my family know about my gaming?
Top Tips for Safe Gaming
Set your budget in advance
Decide before you start — what is the maximum amount you are willing to spend in this session. If you lose that amount, stop and play another day.
Manage your expectations of winning
Casino games are primarily for entertainment. There is no guarantee of winning on any bet. Accept losses as a normal part of the experience and do not chase lost money.
Take regular breaks
Do not play for long stretches at a time. Take at least a few minutes break every hour. Drink some water, take a walk, and clear your head.
Do not play on impulse
Avoid gaming when you are angry, anxious, or feeling low. Your ability to make good decisions is reduced in these mental states, and the risk of greater losses increases.
Let family and friends know
Let the people close to you know about your gaming habits. Being open brings peace of mind and helps reduce the tendency to play excessively.
Do not hesitate to ask for help
If you feel you are losing control, contact hizy support right away. Using self-exclusion or taking a time-out is a courageous step.
Age 21+ is mandatory
All services on hizy are available only to individuals aged 21 and above. Online gaming and betting are adult entertainment — they require the ability to make financial decisions and the judgment that comes with maturity.
An age verification process is in place at registration. If it is found that an underage person has created or is operating an account, that account is closed immediately.
If anyone under the age of 18 lives in your home, please use a password lock or parental controls on your devices.
Advice for parents
- Use parental control software on your browser.
- Use strong passwords on gaming accounts and keep them secure.
- Keep bank and payment card details out of reach of children.
- Talk to your children about responsible online behaviour.
Need help? We are always here
If you feel that gaming is having a negative impact on your life, contact hizy support today. Assistance is available 24/7 via live chat and email in both Bengali and English.
24 hours, 7 days a week • Bengali & English
Responsible Gaming FAQ
Enjoy hizy's Games safely
Play responsibly and choose your favourite category from hizy's extensive game collection. Always stay within your budget.