Frequently Asked Questions

Answers to all your questions about hizy

Live casino, cricket betting, withdrawals, and VIP benefits — everything you want to know before or after playing on hizy is answered here in plain English.

Whether you're new to hizy or a regular player, having questions is completely normal. On this page we've covered four main topics in detail: how the live casino works, which markets are popular in cricket betting, the correct process for withdrawing money, and how to get the most out of the VIP program. If you don't find your answer, reach out to our 24/7 live chat or email.

Live Casino

Each table in hizy's live casino has its own betting limits. Low-stakes tables let you start with a small amount, while high-roller tables allow much larger bets. The limits for each table are shown next to it in the game lobby, making it easy to pick the right one. Choose a table that fits your budget and play responsibly.

Yes, hizy's live casino is fully optimized for mobile. You can play directly in the browser on any Android or iOS device — no separate app needed. With a good internet connection, the live dealer video stream runs smoothly and the betting buttons are designed larger for mobile screens. A 4G or Wi-Fi connection gives you the best experience.

Teen Patti is a popular South Asian card game where each player is dealt three cards and the player with the highest hand wins. Andar Bahar is even simpler — the dealer reveals one card and you bet on whether the next card of the same value will land on the 'Andar' (left) or 'Bahar' (right) side. In both games the live dealer gives instructions in Bengali, so it's easy to follow even for new players.

In a live dealer game, a trained dealer runs the game in front of a live camera from a studio. Every card deal or roulette spin is visible on your screen in real time. Your betting options are available through a digital interface. It is not computer-generated — every result happens through the dealer's hands, which makes the game more transparent and trustworthy.

hizy features live games from top providers like Evolution Gaming and Ezugi. Roulette, Blackjack, Baccarat, Teen Patti, Andar Bahar, Dragon Tiger, and many more games are always available in the live casino lobby. From high-roller tables to basic tables, there are options for all types of players. New games are added regularly.

Cricket Betting

An accumulator bet combines the outcomes of multiple matches into a single bet. The odds of each event are multiplied together to form the final odds, so the payout is much higher if you win. However, all your predictions must be correct — if even one is wrong, you lose the entire bet. While the potential return is higher, so is the risk, so make your decisions within your budget.

hizy offers several popular cricket markets. Match Winner (which team will win), Top Batsman, Top Bowler, Over/Under (more or fewer than a set number of runs), runs in the powerplay, and the first wicket of an innings are markets that see high demand. For example, you can bet on these markets in a Bangladesh vs India match. Full details of each market are available on the betting page.

Yes, on hizy you can bet on BPL and international cricket in exactly the same way. Markets are open for local franchise teams in BPL matches and for national teams in T20 World Cup or ICC events. International matches generally have more markets available and also offer in-play betting. Select your preferred tournament from the betting menu.

If a match is abandoned due to rain or any other reason, hizy generally cancels the relevant bet and the stake is returned to the account. However, the rule may vary slightly depending on the market and event. If a result is declared using the Duckworth-Lewis method, that result is considered valid. For specific rules, check the Terms & Conditions page or contact live support.

hizy offers in-play or live betting, where you can place bets in real time while a match is in progress. You may find opportunities to bet on small markets such as runs in an over, the next wicket, a six, or a four as play unfolds. Odds change quickly so fast decisions are important. A good internet connection makes the experience smoother.

How to Withdraw

Yes, the minimum withdrawal amount on hizy is ৳500. Requests below this amount are not accepted. This limit applies to all payment methods — bKash, Nagad, Rocket, Upay, or bank transfer. Make sure your wagering requirements are met before withdrawing, as completing those requirements is mandatory before withdrawing winnings from a bonus.

Withdrawal requests on hizy are generally processed within 30 minutes to 3 hours. bKash and Nagad are the fastest, while bank transfers may take a little longer. Processing time can vary slightly due to network traffic at the time of the request. Having your account verification completed speeds up the process.

Yes, hizy's withdrawal service runs 24 hours a day, 7 days a week. Whether it's the middle of the night or a Friday or Saturday, you can submit a request at any time and the target is to complete it within 30 minutes to 3 hours. If you run into any issues, 24/7 live chat support is always ready to help.

For security reasons, hizy only approves withdrawals to payment methods registered in the account holder's name. This means your bKash, Nagad, Rocket, or Upay number must be registered in your own name. Sending to a third party's number is not possible. This is an important measure to prevent fraud and money laundering.

A withdrawal request shows as pending at first because the hizy team is reviewing it. It is normally completed within 30 minutes to 3 hours. If it is still pending after that, first confirm whether your account is fully verified and whether the wagering requirements have been met. If the issue is not resolved, contact live chat or send an email to [email protected].

VIP Benefits

Being part of hizy's VIP program gives you weekly cashback, priority support, early access to special promotions, and the opportunity to receive assistance from a dedicated account manager. The higher the tier, the more benefits you get. VIPs enjoy faster service and higher cashback rates compared to regular players.

hizy has four VIP tiers in total. The Bronze tier offers up to 0.2% weekly cashback. The Silver tier offers up to 0.5% cashback. The Gold tier offers up to 0.8% cashback. The highest Platinum tier offers up to 1.0% weekly cashback.

VIP tiers on hizy improve through regular play. The more active you are and the more you continue betting, the faster you can reach the next tier. From Bronze to Silver, Silver to Gold, Gold to Platinum — your activity is assessed at each step. For specific progress details, check your VIP dashboard or contact support.

At the end of each week, hizy calculates your betting activity for that week and determines your cashback amount based on your VIP tier. Cashback is generally credited to your account automatically — you do not need to claim it separately. Since cashback is added directly to your balance, you can use it for further betting or withdraw it subject to meeting the withdrawal conditions.

Staying active is important to maintain your tier. If you are inactive for a long time or your activity drops significantly, your tier may be reviewed. However, this does not happen suddenly — hizy generally reviews tiers after a specific assessment period. To find out your current tier status, check the VIP section of your account or contact live support.

Didn't find an answer to your question?

hizy's support team is always by your side. Reach out in Bengali or English — whichever you're more comfortable with.

24/7 Live Chat

Any time, any day. Click the chat icon in the bottom right corner of the site.

Email Support

[email protected] — email us for detailed issues and get a quick reply.