hizy's Privacy Policy — Your Information Is Our Responsibility

hizy ("we", "our") operates a secure and transparent online casino and sports betting platform for players in Bangladesh. We believe that your personal information is your own property, and ensuring its proper protection is one of our most important responsibilities.

This privacy policy applies to the hizy.lat website and all associated services. By creating an account, using our platform, or accessing any of our services, you are considered to have accepted the terms described in this policy.

This policy may be updated from time to time. When changes are made, we will note the revision date at the top of this page. You are advised to review this page regularly.

hizy uses your information only for specific, lawful, and clearly defined purposes. We never use your information in an unnecessary or disproportionate manner.

3.1 Service Delivery & Account Management

• Creating, verifying, and keeping your account active
• Processing deposit and withdrawal transactions
• Managing bonuses and promotions
• Managing VIP tiers and rewards programs
• Providing a personalised experience based on your preferences

3.2 Security & Fraud Prevention

• Preventing unauthorised access to your account
• Detecting and investigating suspicious transactions
• Complying with anti-money laundering (AML) regulations
• Ensuring the overall security of the platform

3.3 Customer Service & Communication

• Providing support via 24/7 live chat and email
• Resolving your questions and complaints
• Sending important account-related notifications
• Informing you about new features and updates (with your consent)

3.4 Meeting Legal Obligations

• Complying with applicable laws and regulations
• Cooperating with legal investigations or proceedings
• Fulfilling audit and reporting responsibilities

hizy uses cookies to keep the website functioning properly and to improve your experience. Cookies are small text files stored in your browser or device.

Types of cookies we use

• Essential cookies: Required to maintain login sessions and verify security — the platform cannot function properly without them.
• Functional cookies: Used to remember your language preferences and account settings.
• Analytical cookies: Used to understand website usage patterns and improve service quality.

hizy does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

5.1 Service Providers

Only the necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay, and bank transfers), game software providers, and technology service providers. These parties operate under strict confidentiality agreements.

5.2 Legal Requirements

Information may be disclosed to comply with court orders, lawful requests from government authorities, or applicable legal obligations.

5.3 Business Transfers

In the event of a company merger, acquisition, or asset sale, user information may be transferred. We will notify you in advance in such circumstances.

hizy keeps your information only for as long as necessary — no longer. We consider the following factors when determining retention periods:

• Account-related information is retained for as long as your account remains active.
• Even after an account is closed, some information may be retained for a specified period due to legal obligations.
• Financial transaction records are kept for the period required by financial regulations.
• Fraud prevention data is retained according to the needs of risk mitigation.
• Cookie and session data is generally short-lived and is automatically deleted at the end of a session or after a set period.

Once the required retention period has ended, we securely and permanently delete or anonymise your information.

As a user of the hizy platform, you have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information we have collected about you. We will provide you with a copy of that information within a reasonable time.

8.2 Right to Rectification

If any information we hold about you is inaccurate or incomplete, you may request that it be corrected. Many details can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, we may be required to retain information that is necessary to meet legal obligations.

8.4 Right to Restrict Processing

In some cases, you may request that the processing of your information be restricted, such as when the accuracy of the information is disputed.

8.5 Right to Object to Marketing

You may opt out of marketing communications at any time. This can be done through your account settings or by emailing [email protected].

hizy provides services exclusively to individuals aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21.

Age verification is a mandatory step in the registration process. If a user creates an account by providing a false age and this is later proven, the account and related information will be deleted immediately.

If you believe that a minor has opened an account on hizy, please notify us immediately at [email protected].

hizy reserves the right to review and update this privacy policy as needed. When changes are made:

• The date of the most recent update will be published at the top of this page.
• For significant changes, we will notify you by email or through the platform.
• Continuing to use the platform after changes have been made will be considered acceptance of the new policy.
• If you object to the changes, you may contact us or close your account.

We recommend that you review this page regularly to stay up to date on hizy's privacy practices.